Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chrono Merit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chronomerit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice qatch for price
nice watch I hope it arrives soon
For the price, it's a super product. With coupons, I paid $10 dollars. However, at first glance, the box doesn't look like stainless steel but rather alloy. The bracelet is somewhat noisy but it is indeed stainless steel. Recommended.
It's nice, the quality price is good, just that the strap is loose but for the price it's fine, it comes with a small cloth, a small tool to remove the links, the instruction manual, and a certification card.
Viewed and ordered product. The order was shipped quite quickly and received fairly quickly given the distance. Great price quality product.
All good, beautiful color and size, excellent details.
The watches look good, but we have to see how they perform these days. I will write another review in a few months.
Description: The Alliance of Luxury and Adventure Discover this versatile piece that redefines luxury horology. Designed for action, this watch features a superb Rose Gold case that is both elegant and surprisingly robust. It's not just beautiful: its shock-resistant design and ability to withstand frequent washing with soap and water make it an ideal partner for everyday use, without any compromise on style. His bracelet is sturdy and reliable, ensuring perfect retention under all circumstances. Although the time-setting mechanism may seem a bit unusual— with a slight "play" or noticeable movement—it guarantees impeccable precision and functionality. The point to note: The "ton sur ton" aesthetic of the dial, combining the hands and indexes in Rose Gold on the surface, can make reading the time delicate in full sunlight.
Excellent product, and it's worth buying. I recommend everyone to purchase.
Very nice product and very well made for the price.
Very good watch, a bit too big for me as I have small wrists, but otherwise it's great, super watch.
Beautiful watch, was surprised by how good the quality was. It was nicely packaged and came with tools to adjust it to your wrist. Highly recommended!
All ok
Great watch Great watch Great watch
Cut it, don't remove the valentine. I bought two. Once I paid, I carefully reviewed the color photos and regretted it. I said, I won't like them. I just received them. The color is stunning in both cases: Gold/Black and Silver/Green. Stunningly beautiful and good. Now going to buy the Silver/Blue.
Top
Excellent
Perfect
It's a good product for the price. I recommend it.
Very good product
In this price is so goob.
Very acceptable quality for the price, the box is not stainless steel, but the extendable part is. It's a bit noisy but fine again considering the price.
The product looks very good, we'll have to see how it performs...
Beautiful watch recommended
A beautiful watch for its price. Thank you so much 😊
Nice watch for the price. Looks good!
The carrier did not receive the product, Nova Poshta did not deliver the package.
It looks like a much more luxurious watch for its price.
Beautiful watch, you can buy it without regretting it, I highly recommend it.
It's nice, has weight, looks made of good materials.
very beautiful watch