Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chrono Merit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chronomerit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent. quiet engine
Conform
It's quiet and works well. I recommend it.
A prize you never imagined
Satisfied with my purchase, very pretty, works perfectly well, fast delivery in 8 days, I really recommend it, it highlights the watch. 🤩 👍
Beautifully made and works wonders. Very pleased
Better than expected
It's high-quality and works well. I highly recommend it. The price is cheap and I plan to buy another one. The battery works with AA and can also be charged with a charger. There is no noise at all, so I am even more satisfied. ^^
It rotates in one direction for 2 minutes. Stops for 6 minutes. And then rotates in the other direction for 2 minutes. It’s really quiet. I hope it works for more than a few weeks as the box and glass itself feel like good quality. Its not noisy either which is brilliant coz i have a fussy partner who is sensitive to noise. The pad is too big for my watch, i can’t snap it close. So i just push the strap under the memory pillow and its snug enough so the watch stays in place. There was no clear instructions on nor information on how the winder works. I thought it was broken when it stopped winding for 2 minutes until i read the reviews here, and observed how it works.
High quality, very happy with the order.
Top quality!! Hope it will function long time from now on
We have revolutionarily and economically solved the die problem when not in use, which is the main weakness of automatic machines. It looks good as a gift too...
Good for the price 👍 👍
Surprised by the quality of this. It's quite hefty and solid. I wasn't sure what to expect and was worried maybe it would make a lot of noise as it was running, but it is completely silent.
Everything is okay, it looks of good quality....
Perfect, and looks very nice!
It will take one week from order to arrival. It was really smooth. The packaging was securely fixed with foam Styrofoam inside, and transparent tape was applied to the plastic part of the case. I have already opened and checked it, and there are no damages. It seems to have been transported safely, which reassures me. The operation check was conducted using USB power supply. I hardly notice the operating sound. I will look into the durability later, but for now I am satisfied with the current state.
Perfect, thank you very much, I particularly like this kind of solution to recharge my automatic watches. Very good purchase.
I received it well because of delivery quickly and safely. I hope it works well. I'm satisfied.
The box is magnificent and the motor makes no noise. I am more than satisfied.
Same as photo! Perfect! !
Best value for money, good
In terms of cost-effectiveness, China cannot be beat! I love the product!
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It operates for 2 minutes and stops for 6 minutes, but there is no explanation in the manual. Since it's from China, I suspected it was broken from the start. The item was well made but lacks description. Unnecessarily installing a watch pillow takes up half of the instruction manual. Available
Super good and beautiful, 2 minutes running and 6 minutes stopping. The order was very fast, it arrived within 4 to 5 days. Conclusion, super seller.
Good product, matches the photos. Can operate with batteries or cable power.
Arrival in about 12 days, I chose a piano finish, which I regretted as the polish seems to be done randomly with complete scratches. . . If you are going to choose one, make sure it's not a piano finish, as it doesn't come covered like the others. Other models come with a wooden veneer covering the faces and at least there's another finish with this one or you're handy and polish or upholster which will be what I'll do in my case, upholster with leather like other models, this so they don't comment on the same mistake. At this price, display and winder perfect for the price, it has two options for power either by USB or by AAA batteries although easy to install rechargeable battery, the motor is not bothersome at all, even at night it's silent, it has like these models for 2 minutes. left, 6min. stopped, 2min. right like this, it has an off switch, if there is any design flaw I would say the watch is too flat, it doesn't look straight from the front so it just stays in the corner of the plexiglass.
It works perfectly, the watches did not charge immediately, they had to be manually given an extra movement, once they started working, the device keeps them working. It could run for a little longer, currently, it only works for 2 minutes and stops for 6.
A device that automatically creates movement and keeps the movement moving is essential for someone who owns a luxury watch. To maintain movement in the movement, it operates electrically or with batteries.
The box is very good. It served exactly for what I needed.