Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chrono Merit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chronomerit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
high-quality strap
Very good, a nice discovery.
Bracelet that perfectly matches a Seiko 5 very well.
Thanks.
Ok
Simply ordered using the store's excellent website. Delivered quickly and well packaged. With three axes and tools. Placing the new tire was child's play. I am very satisfied.
ok
excellent strap.
Excellent, there was even a tool to easily change the bracelet. Highly recommended +++++++++
Excellent product at an exceptional price.
Really perfect! Go ahead Franck June
Great silicone strap, the touch is super soft, and much prettier and elegant in person than in the photos.
Very nice strap, comfortable, fits perfectly. Highly recommended
Top-quality and handsome watch strap at a great price, plus secure packaging and and super-fast international shipping (just 7 days from order to delivery). Many thanks and top marks from the united kingdom.
Very nice!
Great fit Wearing now
Excellent, good quality straps, soft and sturdy in appearance, arrived in the color and width I had selected, thank you.
Great, very comfortable, pretty, comes with three pins and a tool to put them on better.
Very good bracelet, the material looks like matte black leather. Attention, the 🧷 are smaller than the ones I needed to replace. So I kept them for this bracelet. I'm thinking of buying another one, maybe brown, for another watch. Thanks to the seller.
Excellent strap, well finished and very soft to the touch. Superior quality for the price paid. I would recommend buying it.
Beautiful and super fast delivery
Very comfortable band, exactly as described and fits the watch well. Did however have issues with the delivery as the courier company said it had been delivered but it had not, the proof of delivery photo was of a pile of random packages on someone’s passenger seat , none of which were mine on zooming in. The package did eventually turn up 3 days later. A minor issue though as i’ve had no problems before.
Very surprised with the quality of it . Great value for the money.
Super comfortable strap, very flexible and soft. The product is exactly as described. I will surely buy more.
Good. Nice.
Excellent quality
Cool.
nice
Excellent quality. It was worth it.
Great quality strap as before. I can recommend
Perfect
Great, soft, comfortable, strap. Shipped fast, and arrived safely. Will buy more.
Received quickly, looks good quality, tested and satisfied.
Ok
Nice tape, good quality. Prompt delivery and well packaged.
Excellent product 👍
your quality 👍🏼
High quality and very beautiful straps
Excellent, very satisfied! ! Well arrived and well packaged! !