Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chrono Merit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chronomerit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Simply amazing! Hard to believe the cost of this band because it is so amazing! The quality is incredible, clasp works perfect and machined nicely. Very very classy look!
Fits great not tight does not irritate the skin very good worth the buy. I have tried silicone and silicone with leather but all those irritate the skin. This is definitely a better fit.
At first glance, the quality surprises. The clasp looks good and the leather was not expected to be this high quality. Let's see how it withstands time, but initially, it suggests being an excellent purchase.
Great straps!
It arrived well and quickly, the strap looks of good quality and the leather is soft, the price is incredible, everything is good, thank you.
Pretty and good value for money. I hope there are no skin problems.
It's not bad. However, it seems like the material burns easily, so I don't think it would be suitable for a dress watch.
It smells like chemicals.
Thanks.
Very good
Really nice leather band i got for the omega speedmaster. Haven’t put it on yet but know it will look great! Very high quality and the clasp is finished nicely as well
Great feel.
Perfect fit and fast shipment
Quite good especially for the price. It's clearly not a highend strap, but thats not really a problem. It works good and looks good
High-quality leather
Very nice watch bands and an excellent value! Extremely happy with purchase and would recommend the seller!
It's not as bad as I thought. I'm not sure about the water leakage yet, but in terms of price, I don't think it's cheap compared to what's being sold on Ali. If I try it and like it, I am willing to repurchase in a different color.
The strap is not leather, but it sticks well and is very comfortable. The butterfly closure in steel makes it very comfortable and practical.
beautiful
Super
It's not leather, but it's sticky. The butterfly closure is of good quality and is very comfortable. On the back, it feels like rubber or some synthetic material, it's comfortable. Let's see how long it lasts...
did not check if it's genuine leather, but it's very soft and pleasant to the touch! looks solid!
Unbelievable quality & a genuine nice looking & feeling strap- price is amazing, i bought it as a tester to get an idea of how the style would look on watch but it's a keeper & clasp is impressive & robust, a lot of £25 straps are not as good as these, very strongly recommended
Super high quality leather and the clasp is tight and secure. Nothing cheap about this strap.
Brilliant strap, looks very good on the seiko 5 fieldwatch. Easy to attach, does not get loose.
It’s worth the money. I recommend buying it. It’s probably not real leather, but that’s okay. I only used it for a couple hours.
Excellent
It's not very luxurious, but I'm satisfied for the price. You can adjust the watch strap without any separate tools.