Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chrono Merit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chronomerit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The box has a great finish, the faux leather is fine, and the velvet interior is soft and protects the watches well. The cushions fit quite hard into their guides but okay.
I am satisfied
Perfect. As description. Really fantastic item. ++++++++++++++++++
Received my order i like this very much very good quality will order again
Nice watch rolls for the price, although there is minimal loose material inside, but I think that can be easily re-glued.
bigger than I thought, the finish in general terms feels of quality, the product is beautiful
It looks great. I hope its also good quality. Time will tell. Though it looks great, im not sure about the quality of leather or whether the seams will fall apart in a few days/months.
High quality at the lowest level
Exceeded my expectations.
The watch case is, in my opinion, flimsy. The cushions are soft and there's just enough space. The workmanship is very good, the stitching is very meticulous and even, there is nothing to complain about. The PU score is really of good quality. I paid less than 100 PLN. I recommend
Perfect
Great product it not only look great , but it is also well made and would highly recommend this product.
Very good
Good value for money and convenient to use.
Excellent product
Very good quality. I will buy more next time
It's super pretty, elegant, well-made, and practical. I didn't expect it to take so long, it really looks spectacular.
Super! Looks seems like genuine leather.looks mucg more expensive than the price like ten times more expensive luxury products. ※watches are are all authentic.
Excellent quality m. 3rd purchase.. very good
as in the photo.
Good quality product. The only issue I see is that when removing from the case, the edges of the cushions come apart. But overall, it's of good quality and gives an elegant look.
Perfect, just as described. I recommend it.
I receive in brown instead of red
A lot better then i was expecting, for the money really think is a bargain and a must have for a watch collector
Exellent to display the watches
Good
Arrived before the deadline, very well packaged, material better than expected. Congratulations. I recommend to those who are looking for a quality watch case.
Very good quality, awesome color that looks better in real life. The pillows are very soft and they glide in and out while remaining safely secured once fully inserted; they are very soft to the touch. I am very impressed overall! Recommended!
The case is very solid, and very well made, for this price it's an absolute steal. Also the packaging was some of the best i've seen on aliexpress.
I just received the one I ordered - Thumbs up👍