We stand behind the quality of every timepiece we sell. Our guarantee is a promise of authenticity,quality craftsmanship, and your complete satisfaction. Every watch in our collection has passed a rigorous quality check to ensure it meets the high standards our brand was built on.
Every Chrono Merit watch is warranted against defects in materials and workmanship for a period of 24 months from the original date of purchase, ensuring that our customers can enjoy their timepiece with confidence and peace of mind. This comprehensive warranty covers any issues arising from the manufacturing process or material flaws, reflecting our commitment to quality and customer satisfaction. Should any defect occur within this timeframe, Chrono Merit will repair or replace the watch in accordance with the terms and conditions of our warranty policy.
“…so you can enjoy your automatic watch worry-free.”
If you don’t love your purchase, you have the flexibility to return it within 30 days for either a full refund or an exchange, allowing you to shop with complete confidence. Once we receive your returned parcel, refunds are promptly processed within 5 business days, ensuring a smooth and efficient experience. To qualify for a return or exchange, the item must remain unworn, unused, and be presented in its original packaging, preserving its brand-new condition. Please note that the eligibility for returns, refunds, or exchanges may depend on the specific watch model and is subject to the applicable terms and conditions. This policy is designed to provide you with peace of mind and demonstrate our commitment to customer satisfaction throughout your shopping journey.
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Orders of USD 75 or more qualify for free shipping and are dispatched using reliable couriers such as USPS, UPS, or DHL, ensuring your purchase reaches you securely and promptly. Every shipment comes with order tracking, allowing you to monitor your package’s journey from dispatch to delivery. Please note that shipping eligibility, courier selection, and tracking availability may vary depending on the specific watch and are subject to the applicable terms and conditions. This policy is designed to offer you convenience and confidence when shopping with us.
“…so your new arrival reaches you fast.”
For your convenience and security, we accept a wide range of payment methods, including all major credit and debit cards, PayPal, Apple Pay, Google Pay, and cryptocurrency. Our checkout process is protected by PCI-DSS Level 1 encryption, ensuring your payment information remains safe. Additionally, all transactions are protected by advanced fraud-screening and charge-back protection measures, so you can shop with complete confidence.
Need a different size or strap? You can request an exchange within 30 days of purchase, and we cover domestic return postage for your convenience. After the warranty period, genuine Chrono Merit parts—including crystals, crowns, and movements—are available for purchase at cost plus shipping. If you require additional accessories or replacement parts, please visit our Accessories page for a full selection.
…keep your minimalist style fresh for years.
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