/* =============================================================================
   Merit AI — chatbot widget
   ========================================================================== */
.merit{--ink:#0A0A0F;--panel:#14151c;--ivory:#F5F0E8;--gold:#C9A96E;--gold-2:#E8D5A3;--muted:#9a968b;
  position:fixed;bottom:20px;right:20px;z-index:120;font-family:'Inter',system-ui,sans-serif}

/* orb */
.merit__orb{width:60px;height:60px;border-radius:50%;border:0;cursor:pointer;
  background:linear-gradient(135deg,#C9A96E,#E8D5A3);color:#141414;display:grid;place-items:center;
  box-shadow:0 12px 30px -8px rgba(201,169,110,.7);position:relative;transition:transform .3s}
.merit__orb:hover{transform:scale(1.06)}
.merit__orb::after{content:"";position:absolute;inset:0;border-radius:50%;border:2px solid var(--gold);animation:meritPulse 2.4s infinite}
@keyframes meritPulse{0%{transform:scale(1);opacity:.7}100%{transform:scale(1.5);opacity:0}}
.merit__orb svg{width:28px;height:28px}
.merit.is-open .merit__orb{transform:scale(0);opacity:0}

/* teaser bubble */
.merit__teaser{position:absolute;bottom:74px;right:0;background:var(--panel);color:var(--ivory);
  border:1px solid rgba(201,169,110,.35);border-radius:14px;padding:.7rem .9rem;width:230px;font-size:.85rem;
  box-shadow:0 18px 40px -18px rgba(0,0,0,.6);opacity:0;transform:translateY(10px);pointer-events:none;transition:.35s}
.merit__teaser.is-show{opacity:1;transform:none;pointer-events:auto}
.merit__teaser b{color:var(--gold)}
.merit__teaser-x{position:absolute;top:4px;right:8px;cursor:pointer;color:var(--muted)}

/* panel */
.merit__panel{position:absolute;bottom:0;right:0;width:400px;max-width:calc(100vw - 40px);height:600px;max-height:calc(100vh - 40px);
  background:var(--ink);border:1px solid rgba(201,169,110,.3);border-radius:18px;overflow:hidden;
  display:flex;flex-direction:column;transform:translateY(20px) scale(.96);opacity:0;pointer-events:none;
  transition:.35s cubic-bezier(.22,.61,.36,1);box-shadow:0 30px 70px -20px rgba(0,0,0,.7)}
.merit.is-open .merit__panel{transform:none;opacity:1;pointer-events:auto}

.merit__head{display:flex;align-items:center;gap:.7rem;padding:1rem 1.1rem;background:linear-gradient(120deg,#16171f,#0f1015);border-bottom:1px solid rgba(255,255,255,.06)}
.merit__avatar{width:38px;height:38px;border-radius:50%;background:linear-gradient(135deg,#C9A96E,#E8D5A3);color:#141414;display:grid;place-items:center;font-weight:800;font-family:'Fraunces','Playfair Display',serif}
.merit__id b{color:var(--ivory);font-size:.95rem;display:block}
.merit__id span{color:var(--gold);font-size:.72rem}
.merit__id span::before{content:"●";color:#27AE60;margin-right:.3rem;font-size:.6rem;vertical-align:middle}
.merit__close{margin-left:auto;background:none;border:0;color:var(--muted);font-size:1.4rem;cursor:pointer}

.merit__body{flex:1;overflow-y:auto;padding:1.1rem;display:flex;flex-direction:column;gap:.7rem;background:radial-gradient(600px 300px at 80% 0,#15161d,#0A0A0F)}
.merit__msg{max-width:80%;padding:.7rem .9rem;border-radius:14px;font-size:.9rem;line-height:1.5;animation:meritIn .3s ease}
@keyframes meritIn{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}
.merit__msg--bot{align-self:flex-start;background:#1b1c24;color:var(--ivory);border-left:2px solid var(--gold);border-top-left-radius:4px}
.merit__msg--user{align-self:flex-end;background:linear-gradient(135deg,#C9A96E,#E8D5A3);color:#141414;border-top-right-radius:4px}

.merit__handoff{align-self:center;font-family:'Space Mono',monospace;font-size:.68rem;letter-spacing:.06em;color:var(--gold);text-transform:uppercase;margin:.4rem 0;text-align:center;opacity:.85}
.merit__typing{align-self:flex-start;display:flex;gap:4px;padding:.8rem 1rem;background:#1b1c24;border-radius:14px}
.merit__typing span{width:7px;height:7px;border-radius:50%;background:var(--gold);animation:meritBounce 1.2s infinite}
.merit__typing span:nth-child(2){animation-delay:.15s}.merit__typing span:nth-child(3){animation-delay:.3s}
@keyframes meritBounce{0%,60%,100%{transform:translateY(0);opacity:.5}30%{transform:translateY(-5px);opacity:1}}

/* chips */
.merit__chips{display:flex;flex-wrap:wrap;gap:.4rem;margin-top:.2rem}
.merit__chip{background:rgba(201,169,110,.1);border:1px solid rgba(201,169,110,.35);color:var(--gold);
  border-radius:999px;padding:.4rem .8rem;font-size:.78rem;cursor:pointer;transition:.2s}
.merit__chip:hover{background:rgba(201,169,110,.2)}

/* product card */
.merit__card{display:flex;gap:.7rem;background:#16171f;border:1px solid rgba(201,169,110,.25);border-radius:12px;padding:.7rem;align-self:flex-start;max-width:92%;width:92%}
.merit__card img{width:64px;height:64px;object-fit:cover;border-radius:8px;background:#0d0e14}
.merit__card-info{flex:1;min-width:0}
.merit__card-info b{color:var(--ivory);font-size:.88rem;display:block}
.merit__card-price{color:var(--gold);font-weight:700;font-size:.85rem;margin:.15rem 0}
.merit__card-price s{color:var(--muted);font-weight:400;margin-left:.3rem;font-size:.75rem}
.merit__card-rating{color:var(--muted);font-size:.72rem}
.merit__card-btns{display:flex;gap:.4rem;margin-top:.4rem}
.merit__card-btns button,.merit__card-btns a{flex:1;text-align:center;font-size:.74rem;padding:.4rem;border-radius:7px;cursor:pointer;border:1px solid rgba(255,255,255,.12);background:none;color:var(--ivory)}
.merit__card-btns .add{background:linear-gradient(135deg,#C9A96E,#E8D5A3);color:#141414;border:0;font-weight:700}

/* rescue code */
.merit__code{align-self:center;font-family:'Space Mono',monospace;letter-spacing:.12em;background:var(--ink);color:var(--gold);
  border:1px dashed var(--gold);padding:.6rem 1rem;border-radius:10px;font-size:1.1rem;
  background-size:200% 100%;animation:meritShimmer 3s linear infinite;
  background-image:linear-gradient(90deg,#0A0A0F,rgba(201,169,110,.2),#0A0A0F)}
@keyframes meritShimmer{to{background-position:-200% 0}}

/* input */
.merit__foot{padding:.8rem;border-top:1px solid rgba(255,255,255,.06);background:#0f1015}
.merit__form{display:flex;gap:.5rem}
.merit__input{flex:1;background:#1b1c24;border:1px solid rgba(255,255,255,.1);color:var(--ivory);border-radius:999px;padding:.7rem 1rem;font-family:inherit;font-size:.88rem}
.merit__input:focus{outline:0;border-color:var(--gold)}
.merit__send{width:42px;height:42px;border-radius:50%;border:0;background:linear-gradient(135deg,#C9A96E,#E8D5A3);color:#141414;cursor:pointer;display:grid;place-items:center}

.merit__avatar img{width:100%;height:100%;object-fit:cover;border-radius:50%}
.merit__msg a{color:var(--gold,#C9A96E);text-decoration:underline;font-weight:600;word-break:break-word}
.merit__msg--bot a:hover{color:#E8D5A3}
/* department transfer note */
.merit__transfer{align-self:center;display:flex;align-items:center;gap:.5rem;background:rgba(201,169,110,.12);border:1px solid rgba(201,169,110,.35);border-radius:999px;padding:.35rem .8rem;margin:.5rem 0;font-size:.78rem;color:var(--gold,#9c7f4e)}
.merit__transfer-av{width:22px;height:22px;border-radius:50%;overflow:hidden;display:grid;place-items:center;background:linear-gradient(135deg,#C9A96E,#E8D5A3);font-size:.8rem;flex:0 0 auto}
.merit__transfer-av img{width:100%;height:100%;object-fit:cover}
.merit__transfer.is-done{opacity:.6}
.merit__transfer-dots{display:inline-flex;gap:2px;margin-left:.3rem}
.merit__transfer-dots i{width:4px;height:4px;border-radius:50%;background:currentColor;animation:mtd 1s infinite}
.merit__transfer-dots i:nth-child(2){animation-delay:.15s}.merit__transfer-dots i:nth-child(3){animation-delay:.3s}
.merit__transfer.is-done .merit__transfer-dots{display:none}
@keyframes mtd{0%,60%,100%{opacity:.3}30%{opacity:1}}

@media (max-width:480px){
  .merit{bottom:12px;right:12px}
  .merit__panel{width:100vw;height:88vh;max-width:100vw;right:-12px;bottom:-12px;border-radius:18px 18px 0 0}
}

/* live handoff: system note when a real specialist joins/leaves */
.merit__sys{align-self:center;text-align:center;max-width:88%;background:rgba(201,169,110,.10);border:1px solid rgba(201,169,110,.28);border-radius:12px;padding:.45rem .8rem;margin:.4rem 0;font-size:.76rem;line-height:1.4;color:var(--gold-2,#E8D5A3)}