Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chrono Merit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chronomerit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product
stunning
Beautiful beautiful beautiful beautiful beautiful beautiful beautiful beautiful beautiful
Cute and elegant.
The watch looks very good quality, it is super nice and comfortable, I will buy more from this brand again.
The quality of the product is very good. Excellent option for personal use, gift, or resale. approved.
Excellent
The product arrived before the deadline, without any damage and functioning perfectly. A brand of excellent quality, I recommend it.
Arrived in one month, very beautiful, I recommend.
Very beautiful, neat watch. Good quality. Comfortable to wear. They were packaged efficiently. Thanks to the manufacturer and seller!
Great watches, beautiful and elegant with excellent construction, there is nothing better in this price range, congratulations.
Beautiful, very superior quality, arrived in 20 days to Colombia. I recommend the seller; well packaged and protected.
very nice
The watch is excellent, good quality for its price, very compact and beautiful. The shipping was quite fast, less than 12 days to Colombia. I recommend the seller.
more beautiful in person than in the photo.
Thank you, I really liked it, excellent product.
The quality is very good for resales. I loved this model to add novelty to my store. Good quality
Beautiful watch, just like in the photo and description, I encourage you to buy it.
All good, thank you
One of the best watches I've ever bought on this platform
Very beautiful watch for women, i offer it as a gift for my girlfriend
It arrived in good condition It's very nice, very good packaging, everything is the same as the forum.
Love it. Delivery was quick
Very beautiful and delicate watch, I bought it as a gift for my wife, she loved the watch as usual.
spectacular watch
Beautiful!
The watch arrived in perfect condition, in its box which is greatly appreciated, it arrived well protected. This watch is simply beautiful, the quality of the materials is very good. It has been in use for about 2 weeks and works very well. It has a good size, weight, and looks nice; the finishes are very pretty as well as its design. I'm not sure if the strap is genuine leather but it looks great. It's for a gift but I'm sure the person will like it too. Thank you.
Very good, water-resistant.
Everything arrived perfectly, I highly recommend the seller.
The most lovely watch I highly recommend and I am very happy that I chose to order from this seller everything arrived perfectly I suggest to all of you also a special brand it comes with a special packaging special to order like me and enjoy the good service and a lovely watch
The product arrived perfectly (Product image was for illustration as it was a gift).
Extremely gorgeous watch. You need it. It’s adjustable too
I liked it. For the price, it's good.
beautiful women's watch. I recommend. Although I had to exchange it because it arrived damaged.
The color is nice and the design is also good. Good, good.
very beautiful
Excellent! Very nice
I loved the product. High quality
Nice
only watch display...
Beautiful, just like the image, arrived quickly, comes in its own box, I recommend.
Curren is quality, I liked it.
Very good
Excellent
very nice for the price it has
Everything is fine, thank you very much.
The product arrived perfectly. Thank you to everyone involved. (illustrative image)