Help & Support
Answers in minutes, not days. 12,000+ wrists (and counting) trust us.
Most Asked Questions and Answers
- How long does shipping take? → 5-20 working days after dispatch.
- Do I pay customs? → No – we ship Delivered-Duty-Paid (DDP) to 200+ countries.
- Can I cancel my order? → Within 12 hrs – #cancel.
- What is covered under warranty? → 24 months on movement, crystal, case – full https://chronomerit.com/pages/warranty.
Track Your Order
Enter your email + order number → live tracking updates.
No tracking email? Check spam or CLICK HERE to track your order
Returns, Exchanges & Warranty
…makes our https://chronomerit.com/collections/gifts-and-sets completely risk-free.
Email:support@chronomerit.com(avg. reply < 8 hrs Mon-Fri)
Send Message: Contact Us
Phone / SMS: +1-904-257-5711 (9 AM-6 PM EST, Mon-Fri)
Before you write:
- Order number in the subject = faster reply
- Photo of the issue = instant solution
Pro Tips & Troubleshooting
- Strap change: Use the included tool – 8-second swap.
- Solar models: 6 hrs daylight = 6 months runtime.
- Automatic: hand-wind 15 turns if left idle >40 h.
- Crystal care: micro-fiber cloth only (paper = micro-scratches).
…keep your automatic watches in top shape.
Still stuck? Contact Us now or browse new arrivals while you wait.
