Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chrono Merit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chronomerit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Review from aus, This is my first ali watch and i'm pretty bloody happy with the quality and appearance of this watch. I couldn't get much better for my $106aud anywhere else. If you can get it for this price or cheaper than its a no brainer for me. I want a 2nd one now just to be able to wear one at my road construction job everyday and not be worries about having it scratched up for special occasions.
Excellent product, meets expectations. So far I have used it very well.
I really like it. I thought the light blue dial was for women, but it doesn't look unnatural on a man. I think that's because of the embossing and hairline finish on the dial. It will be a perfect match for the hot japanese summer. It's also fun to change it to a leather strap of the same color.
Very beautiful watches, good materials, you can go for them with your eyes closed.
Lovely watch, the textured dial is excellent, and the watch looks much more expensive than the price would indicate.
A wonderful watch. GMT, sapphire crystal, the exact color as in the image..
Really nice watch, good quality and nice colour.
I shortened the watch strap.. it seems a bit slow.. I paid 30,000 won for the movement and the watch is not bad.. the design is also pretty.
Thank you very much for your help until the purchase was finally delivered to me. The product is really good, and I am very happy with it. I hope to purchase other products from you next time. Thank you very much to all the staff. Please take care of yourself and stay motivated. Excuse me.
Good, nice, and cheap, very fast delivery.
For those who don't care about the manufacturer, it's a cool and good product with excellent performance! Paganini, only the original design!
The product arrived well packaged and protected by an extra box. I really liked the watch. I recommend the purchase
Very fast shipping. The watch is superb. Many thanks.
Without a doubt, the watch is spectacular, the color is very sharp and beautiful, it has good finishes and the quality is very noticeable.
Received in good condition and package Looks very good quality
Everything perfect!
Fantastic watch! Beautiful and robust. The bracelet could be more comfortable but overall it is outstanding regarding its price. I am very happy.