Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chrono Merit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chronomerit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product
Very successful men's watch, I like it well, clear recommendation.
The box was poorly sealed. The product is of good quality; this is my second purchase. I recommend it to anyone who needs it. The bracelet itself had to be extended by one link. Since I couldn't find such bracelets for sale, I usually buy two identical watches and rearrange the links on them. That's what I advise you too. If a diver clasp fits the watch, I install it instead of the factory one. This watch does not have a diver clasp. When shortening the bracelet, while following safety techniques, slide your index finger between the bracelet and your hand...
Surprised by the perceived quality of the watch, good weight, very elegant green colors. Very well packaged with plastics and box. Only thing is the strap, I had already read about it and ordered a leather one which is perfect. Let's see now how long it lasts... if it works, I will buy more colors. For now, it's already worth it.
Worth the price, looks luxurious and high-quality. As for the strap itself, it feels a bit cheap compared to the watch body, which has some weight and feels slightly heavy—but that’s understandable given the price. I recommend it for anyone who wants an affordable watch that looks premium. Plus, each watch comes with a tool to adjust the size. 8.5/10
It's not the best in the collection since I think I have them all, this one is good.
Really nice watch, color not the same as picture though
Great budget purchase, works great. Looks exactly like a brand that costs triple the amount.
It's the second watch I've bought from this brand, and although at first it doesn't give me the same feeling as the first one due to the price, it can't be criticized either. It's nice and works well; compared to the first one, the strap seems of better quality and the lumen is practically nonexistent.
Great watch for the price.
Looks good, feels good. Very satisfied with the purchase.
Not looking bad at all...everything is working fine
I really like this watch it even has a rotating basil for the money. It’s a decent looking watch and you don’t have to worry about scratching it up. I got many compliments on. It keeps great time.
I love it
Too beautiful 😀😀👍👍
Very nice watch and it's not as big as it seems. I really liked it.
Excellent cost and benefit
Great!
The product is of high quality, I recommend purchasing it.
It arrived in good shape and on time. It really looks good on the wrist! This is a sharp looking watch!
The watch is very beautiful and worth a lot.
Top dms watch! Extreme quality! Differentiated! Super super super!
Very beautiful watch. The case is not made of steel but it is very well made.
Solid dependable watch, looks more expensive than what it is, i would definitely recommend this timepiece
Excellent watch, excellent quality materials and manufacturing. Beautiful.
Very nice looking . Illuminates nicely. The dial spins but i don’t know how to use it. There was no manual on any of the watches in this batch
Nice looking watch +++++++++++++++++++++++++++++++++
It was what I expected, only the time factor is that I didn't anticipate it would take so long.
Shipping and delivery company sucks
The watch is excellent, it looks even better in person than in the photo. Respect to the seller, I recommend! I ordered another one with a different dial. Thank you!! !
The watch is good, my wrist is wide so I added 1 link from a previously purchased watch to the bracelet. It fits well, no complaints about the watch's performance. I recommend buying it to anyone who needs it. The orders were combined, but the box itself was poorly sealed with tape that came off the box. However, the purchased item was intact and undamaged.
Incredible value for the price! Great seiko capt. Willard homage. This does not look or feel like an $18 dollar watch. Ok, the bracelet is a little light, and the bezel has some play, but it looks amazing. The watch head itself is sufficiently weighty and doesn't feel cheap. The dial looks great and really like that it has day and date. Getting to position 1 to set the day and date is easy to find, and there is no movement of the minute hand when pushing in the crown after setting the time. The lume is surprisingly good! It's very bright on the hands (including the second hand) and the indices, and it lasts longer than i expected, especially at this price. The butterfly clasp means no micro adjustment, so the fit on my wrist is a little tight but not uncomfortable. I was planning to swap a rubber or nato strap to be truer to the military heritage, but this "5-link" style bracelet looks really nice and catches light beautifully. I highly recommend!
Beautiful watch, definitely a luxurious watch. The watch even came pre-set to my time and date. Just put it on my wrist and walked away.
I was very impressed with this watch overall i think they can do just a little bit better job on the band but for the price you cannot find a better deal. It is a beautiful looking watch.
It pulls it off for the price. Easy to pull links to make a good fit. No regrets.
Excellent watch, very elegant and comfortable, I recommend it.