Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chrono Merit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chronomerit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very beautiful. nice rendering
Thank you very much for the beautiful watches.... The seller is super top-notch... I always buy watches from this store and resell them to my clients, and they are very satisfied.... Super quality of the watches
💯
Excellent product
Thank you thank youthank you thank youthank you thank youthank you thank youthank you thank youthank you thank you
super mega fixe
The watch is good, high quality, and has an excellent appearance.
Cool
Good case design, but poor accuracy; they drift by 5 seconds per day. I'm taking a second watch as a gift, same issues even though the design is different. The color of the arrows is not successful; they blend with the background. The price is pleasing, but the quality is certainly not Swiss.
Excellent watch, all hands work, and the outer ring also rotates. The leather feels of good quality, as do the materials. Excellent product, recommended.
The item looks good, as shown in the website photos.
My package was delivered on time and well-packaged, and I was very satisfied with the watch. It's my first time buying from this brand, and I really liked it. It's compact, fully functional, elegant, and meticulous in details. It has excellent finishing and is quite sophisticated for the price. It offers excellent cost-benefit, and I already want to buy it in other colors too. 🙂 I recommend it to everyone. 😉 ✌🏽
It feels good, it's not heavy for everyday use and it came well protected.
Excellent watch!! Beautiful colors, good material, not too heavy, the strap is different from expected and it's great 👍🏼 arrived in less than 10 days 😱, overall a great purchase! 100% recommended.
I love it and i am getting some more 🤩 🤩 🤩
very nice item Reasonable delivery time. Good packaging Friendly competent seller. Always a pleasure.
stunning incredible beautiful... absolutely recommended to buy.. classy truly beautiful
Everything very nice and in good condition, working well. Coming soon, I will make another purchase.
Very good
I bought this watch a while ago and never regretted it because it has great quality and the seller is excellent.
The shipment was made very quickly and the delivery as well. The product has great quality, perfect, it was worth it.
Nice watch, fast shipment ++++++++++++++++++++++++++++++++++++++++++**********************************
Wow! I´m speechless. What a quality watches for such a low price! I honestly wasn't expecting this 5**** thank you!