Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chrono Merit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chronomerit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a simple and versatile item that doesn't require much thought about what to wear with it.
Very pretty watch
Very nice workmanship !!!!!!!
good quality. they look very beautiful.
Sharon is really really beautiful, it looks high-quality and really really good, not just a watch. I am very very satisfied.
Nice color and fast delivery as compared to price the product is really nice
I am very happy with the watch, it feels nice and looks great
We like the watch, let's hope The accuracy works perfectly. ! ! ! Thank you for the delivery and see you next purchase. ! ! ! ... further ... I can only recommend the seller. ! ! ! A very satisfied customer.
The shipment arrived before the expected deadline, the watch ⌚ appears to be of good quality and is very beautiful, I don't know if the color will last long, the mechanism works well. I recommend.
The watch is very pretty, but much larger than I expected. The blue color is a tone that matches well with almost any color. Although it's a sport model, it can be worn as a dress watch. I recommend it.
Product well received. It is magnificent and elegant.
very beautiful classy watch
Great watch.
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Better than I expected for that price, it even comes with a tool to remove links if it's too big for you. I loved it, it looks compact and elegant. I don't know if it's a cheap watch. very content.
Arrived earlier than stated, impressed with the quality of packaging and quality of the watch, massive, heavy and detailed. Recommend for purchase
Very good
Feels solid and well made, doesn't tik too loud and is more than worth the money.
Very nice and elegant watch and very very good quality ... great value for the money... I love poedagar ... highly recommend the watch and the seller ... will buy more and more from the brand and the same seller ... Thank you ❤️ ❤️ ❤️ ❤️ ❤️ ❤️
Nice watch, impressed with the quality for the price i paid
Very beautiful, good quality!!
Good material, I liked it.